Syratech Corporation is committed to respecting the privacy rights of website visitors. The following policy describes how we collect, protect and use information we receive from website visitors. If you would like to review our policies specifically applicable to children, see Children's Online Privacy Policy.
Syratech Corporation is responsible for this privacy policy. Please note, that when you enter any sub-sites accessible through www.syratech.com, they may have different privacy policies specific to those sites. We encourage you to read the privacy policies of each such site.
What information do we collect?
How do we use your information?
How do we protect visitor information?
Do we use "cookies"?
Do we disclose the information
we collect to outside parties?
How can you opt-out, remove, or modify
information that you have provided to us?
Children's Online Privacy Policy
What personal information do
we collect from children and how do we collect it?
How do we use information about
children?
How do we protect information
about children?
How can parents review their
child's personal information and prevent its use or disclosure?
Questions and feedback
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, date of birth, e-mail address, mailing address, daytime phone number, credit card information or other information. You may, however, visit our site anonymously or purchase without registering.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
- We also receive and store click-stream data and other information about visits to our websites which may be combined with personal information you have provided. This information is used to analyze and improve the website experience. For more information see the "Do we use 'cookies'?" section below.
How do we use your information?
- We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our promotional e-mail, we may send you periodic e-mails. If you would no longer like to receive our promotional e-mail, please refer to the "How can you opt-out, remove or modify information you have provided to us" section below. If you have not opted-in to receive our promotional e-mail, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
- If you have opted-in to receive our promotional SMS messages, we may send you periodic SMS messages. If you would no longer like to receive our promotional SMS messages, please refer to the section of the site where you opted-in to receive the messages.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. These companies use cookies to gather anonymous data about our visitors on our behalf. They do not collect personally identifiable information like email, credit card number, phone number, or name. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting our customer service number (888) 747-0475.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include any of our subsidiaries and/or affiliates. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions or completely opt-out of receiving our promotional e-mail please let us know by modifying your preferences in the "My Account" section. To opt out of receiving our promotional SMS messages, please refer to the section in the site where you opted in to receive the messages. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information (except any opt-in to receive SMS messages) from our database, sign into the "My Account" section of our site and select "De-Register." Or you can send us a request by clicking here. Please fill out the required fields and include your first name, last name and e-mail address in the "Message" box before submitting. As noted above, to opt out of SMS messages, please refer to the section in the site where you opted in to receive the messages. Note that if you request your account information to be deleted from our database, we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Children's Online Privacy Policy
In accordance with the Children's Online Privacy Protection Act, we have adopted special procedures applicable to personal information from children under the age of 13. The following Children's Online Privacy Policy supplements our general Privacy Policy. Any conflicting portions of our general Privacy Policy are superceded by this Policy.
Contact Information
This website is operated by:
Syratech Corporation
175 McClellan Highway
East Boston, Massachusetts 02128
What personal information do we collect from children and how do we collect it?
When a child attempts to order products or register on the site, the child will be required to provide his or her name, date of birth, gender, e-mail address, mailing address, day phone number and credit card information (when ordering products only), as well as to create a user name and password. The child will also be given the option of providing the child's evening phone number, product sizing information, favorite sport, and other information regarding the child's preferences or interests, and will be asked whether he or she wants to be on our e-mailing list. When a child attempts to enter a contest or promotion or use certain other features of the site, we will ask for a date of birth and some of the information required to order products or register. We also receive and store click-stream data and other information about visits to our websites.
When a child under the age of 13 attempts to submit his or her registration information, or a child who has not registered attempts to enter a contest, promotion or use certain other features that require the collection of personal information, our system will reject the submission and give the child the option of downloading and/or printing a parental consent form, which the child may ask his or her parent or guardian to sign and mail or fax to us. The consent form will request the information initially requested during the online registration process. We will not collect or retain any personal information from a child under the age of 13 until we receive a signed parental consent form.
As described in our general privacy policy, we may use cookies to gather information that will be associated with a child's personal information. Cookies allow us to better customize visits to the site to match the child's preferences.
How do we use information about children?
We use the information described above:
- To personalize the site experience and to allow us to deliver the type of content and product offerings in which visitors are most interested.
- To allow us to better respond to customer service requests.
- To learn about site visitors and customers and to tailor specific features, promotions, or other notifications to them.
- To quickly process transactions.
- To administer a contest, promotion, survey or other site feature.
- If a child has opted-in to receive our promotional e-mail, we may send them periodic e-mails with information on products, website content, or events. If they would no longer like to receive our promotional e-mail, please refer to the "How can you opt-out, remove or modify information you have provided to us?"
- If a child has opted-in to receive our promotional SMS messages, we may send them periodic SMS messages. If they would no longer like to receive our promotional SMS messages, please refer to the section of the site where you opted-in to receive the messages.
Children under the age of 13 will never be asked to consent to disclosure to outside parties, and their personal information will not be disclosed to any outside parties, except as described below. A parent's consent to our collection and use of personal information about a child will never be treated as consent to disclosure of that information to outside parties. The term "outside parties" does not include any of our subsidiaries and/or affiliates. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing your child as long as such parties have agreed to keep customer data confidential. We may release personal information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others' rights, property, or safety.
We are prohibited from conditioning a child's participation in an activity or contest on the disclosure of any more personal information than is reasonably necessary to allow the child to participate in that activity.
How do we protect information about children?
We are required by law to take reasonable security measures to protect personal information about children. Registration information submitted by a child's parent cannot be modified except through submission of a modified parental consent form or other written request. All such information is contained behind secured networks and is only accessible by a limited number of persons and contractors who have special access rights to such systems. All contractors have agreed to keep this information confidential. All credit card information supplied by children is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be used and accessed only as described in this policy.
How can parents review their child's personal information and prevent its use or disclosure?
A parent or guardian who permits personal information to be collected about their child may also submit a signed written request to review or modify the information about their child. Before disclosing information about a child, we may request that the parent provide reasonable information about the parent for identification purposes, such as the parent's name, address, phone number, credit card number, or other information.
We will delete personal information about a child upon receipt of a written request from the parent or guardian who initially submitted such information. In the event of such a request, we will retain only information necessary for record keeping and customer service for past transactions.
Click here to download the parental consent form. You can mail or fax
this form to:
Syratech Corporation
175 McClellan Highway
East Boston, Massachusetts 02128
fax: (617) 568-1377.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. This online privacy policy applies only to information collected through our website and not to information collected offline. Please also visit our Usage Policy section establishing the use, disclaimers, and limitations of liability governing the use of our website.
By using our site, you consent to our privacy policy.
